Refund policy
30 day returns policy. Beyond 30 days, we cannot offer any refund or exchange.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Click the link below to complete your return:
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@mcmimports.com.au.
Pre-orders
We accept orders in advance for our products. You will be charged the full purchase price at the time of making the order. All pre-orders are final and we can not cancel an order once made. In the event we are unable to process your pre-order, we will provide you with a full refund.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@mcmimports.com.au and send your item to:
6/ 151 Foveaux Street, Surry Hills, NSW 2010, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
Please return your product to:
S 6 / 151 Foveaux Street, Surry Hills NSW 2010, Australia
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Ibiza Hair Warranty
Brushes purchased through IbizaHair.com are eligible for a 6 month warranty against defects. The warranty does not cover regular wear and tear; abuse of product, such as but not limited to, overheating bristles with direct and prolonged heat from blow dryer, or any physical abuse of product.